Frontieri Consult Plc invites applicants who meet the following qualification and experience requirements to apply for the following vacant positions
Position: Call Center Operator
Location: Addis Ababa, Addis Ababa
Experience: Fresh Graduate
Job Description:
We are seeking a highly motivated and customer-focused individual to join our team as a Call Center Operator. As a Call Center Operator, you will be responsible for answering and handling incoming calls from customers, providing them with information, resolving their issues, and processing their orders. You will be the face of our company to our customers, and it is essential that you provide them with excellent service.
Main Duties and Responsibilities:
- Answer and handle incoming calls from customers promptly and professionally.
- Provide accurate and up-to-date information to customers about our products and services.
- Resolve customer issues efficiently and effectively.
- Process customer orders accurately and promptly.
- Maintain a positive and upbeat attitude at all times.
- Identify and escalate priority issues.
- Follow up customer calls where necessary.
- Document all call information according to standard operating procedures.
- Follow company policies and procedures.
Skill and Educational Background:
- High school diploma, Diploma, or bachelor’s degree in a related field.
- Excellent communication and interpersonal skills.
- Ability to multitask and work under pressure.
- Experience in a customer service role preferred.
- Must be available from 7 am to 1 pm and 1 pm to 7 pm from Monday to Friday.
- Fluency in multiple languages may be desired, such as Afan Oromo, Tigrigna, English, French, and Arabic Language.
Benefits:
- Competitive salary and benefits package.
- Opportunity to work in a fast-paced and dynamic environment.
- Chance to make a positive impact on our customers’ lives.
Application Process:
Interested and qualified applicants fulfilling the above criteria are invited to send their CV and copies of relevant documents along with an application letter via email to career@frontieri.com by mentioning the position title on the subject line.