Hyatt Regency Addis Ababa Job Vacancy Announcement

Hyatt Regency Addis Ababa, a premier hotel that combines African contemporary design with world-class service, is seeking qualified and enthusiastic candidates for the following positions.

1. Guest Experience Host

Qualification:

  • Degree/Diploma or Equivalent in Hotel Operation/Management or related fields from a recognized college.
  • Minimum of 1 year of work experience in hotel operations.
  • Good customer service, confidence, and organization skills.
  • Excellent communication and interpersonal skills.

Job Description:

  • Perform opening and closing duties for the Regency Club (RC).
  • Ensure the smooth operation of the Regency Club Lounge and monitor guests utilizing the RC.
  • Serve guests during day and evening cocktail hours.
  • Follow up on guest profile notes on arrival, assign VIP status, coordinate welcome letters and amenities.
  • Conduct inspections of main entrance, lobby, guest elevators, corridors, and rooms before guest arrivals.
  • Escort VIPs and manage the breakfast experience.
  • Enter guest experience notes (GEM), check for potential guest dissatisfaction, and ensure service standards are consistently met.
  • Communicate with team leaders and managers regarding dissatisfied guests.
  • Identify sales and marketing opportunities, promote in-house promotions, and follow up on tasks using Hotsos.

2. Waiter/Waitress

Qualification:

  • Relevant Degree or Diploma in Hotel & Tourism Management, Hotel Operation Management, or related fields.
  • COC Certification is a mandatory requirement.
  • Minimum of 1-year work experience in the field or similar positions.
  • Excellent knowledge of hotel products and services.

Job Description:

  • Seat guests, take orders, and serve food and beverages according to established procedures.
  • Present the menu, answer inquiries, and make food and beverage suggestions.
  • Clear and reset counters or tables after each course.
  • Be fully conversant with all aspects of the Micros System.
  • Compute bills, accept payments, and perform cashier functions.
  • Verify cash and credit cards, adhering to finance policies for cash handling.

3. Hostess

Qualification:

  • Relevant degree/diploma/certificate in Hotel Operation/Hotel Management or related fields.
  • COC Certification is a mandatory requirement.
  • Minimum of 1 year of work experience in related operations.
  • Strong team-working abilities and good guest interaction.
  • Excellent communication and interpersonal skills.

Job Description:

  • Familiarize with all food and beverage items on the outlet menu.
  • Utilize the point-of-sales and table assignment system.
  • Meet special requests from guests for table assignments or other needs.
  • Maintain the entrance area and host/hostess station in an orderly manner.
  • Manage the restaurant’s guest history system.
  • Support other employees and departments flexibly.
  • Handle reservations and table assignments as prescribed by the Outlet Manager.
  • Greet and farewell guests, handle complaints and inquiries courteously, and ensure problems are resolved satisfactorily.

Location: Addis Ababa

Deadline: September 9, 2024

How to Apply:

Interested and qualified applicants should apply only through Apply here.

  • Upload your updated CV and application letter.
  • Note: Only shortlisted candidates will be notified.