Company Overview:
Zemen Bank S.C., established in 2008, is one of Ethiopia’s leading banks known for its technological advancements and exceptional customer service. The bank has over 7,000 shareholders with a total paid-up capital of close to ETB 5 billion. Zemen Bank operates over 100 full-fledged branches and offers Omni-Channel services integrating ATM, internet, and mobile banking. The bank has consistently achieved impressive results in profit and earnings per share, positioning itself as a leader in the Ethiopian financial industry. In May 2023, Zemen Bank inaugurated its state-of-the-art headquarters in Addis Ababa.
1. Customer Service Representative
Location: Addis Ababa
Required No: 10
Purpose of the Program:
Zemen Bank is seeking enthusiastic Customer Service Representatives (CSRs) to join various departments and banking centers. The primary purpose of this role is to work in high-performing teams to deliver excellent customer service. This role is responsible for providing primary level information about the bank, maintaining office appearance and atmosphere, organizing departmental/branch records, handling correspondences, and performing secretarial duties.
Responsibilities:
- Understand and apply Zemen Bank standards, procedures, and methodologies to assignments.
- Provide accurate and timely data on assigned tasks, utilizing appropriate knowledge sources.
- Develop constructive working relationships with co-workers.
- Maintain personal progress and knowledge in specialized sectors.
- Maintain strong work habits that contribute to the growth and profitability of the bank.
- Work independently and under pressure to meet deadlines.
- Be a competent team player with a strong interest in the industry.
- Demonstrate personal motivation and drive through dedication to hard work, continual development, and goal attainment.
- Perform additional activities as assigned by the supervisor.
Skill and Educational Background:
- B.A. Degree in Marketing, Communications, SSOM, Digital Marketing, Banking and Finance, Accounting, Management, Economics, or related Business fields.
- Graduates of 2023/24 G.C. with a minimum CGPA of 2.75 are eligible to apply.
Competencies Required:
- Excellent oral and written communication abilities.
- Willingness to work under supervision and learn new skills.
- Focus on high quality and risk minimization.
- Basic computer skills.
Note: Only female graduates are eligible to apply for this position.
Application Method:
Qualified candidates can apply through the following link: Apply Here
Deadline: August 24th, 2024