About Oxfam:
Oxfam is a global community that believes poverty isn’t inevitable and can be overcome. We are volunteers, activists, fundraisers, aid workers, farmers, policy experts, engineers, and more, working together to end poverty. Oxfam GB is part of an international confederation of 21 organizations working with partners and local communities in over 90 countries.
Our Values and Commitment to Safeguarding:
Oxfam is committed to preventing unwanted behavior at work, including sexual harassment, exploitation, abuse, lack of integrity, and financial misconduct. We promote the welfare of all people we engage with and expect all staff and volunteers to share this commitment. All employment offers are subject to satisfactory references and appropriate screening checks. We participate in the Inter Agency Misconduct Disclosure Scheme, requesting information from previous employers about any findings of sexual exploitation, abuse, or harassment during employment. We are committed to diversity and gender equality within our organization and encourage applicants from diverse backgrounds to apply.
Our Work in Ethiopia:
Since the early 1970s, Oxfam has been addressing the underlying causes of poverty and marginalization in Ethiopia. Our focus areas include sustainable livelihoods, water and sanitation, agriculture, climate research, gender, and humanitarian issues.
Job Details
Position: IT Officer
- Division: Operations
- Team: IT and Finance Team
- Location: Gambella, Ethiopia
- Contract Type: Fixed Term
- Grade: D2 National
- Job Family: Information Systems
- Salary: As per the Oxfam benefit package
- Hours: 37.5 per week
Flexible Working:
Oxfam supports flexible working arrangements, which can be discussed with the Recruiting Manager during the interview stage.
Team Purpose:
To act with poor people as a force for change in addressing the causes of poverty, suffering, and injustice, and alleviating their symptoms.
Job Purpose:
The IT Officer is responsible for ensuring that Oxfam staff within the country can use information technology and regional information systems, including email, networks, PC, PeopleSoft/OPAL, and other corporate applications.
Reports To:
- Finance Coordinator (Primary)
- Senior IT Officer (Matrix Management)
Budget Responsibility: No
Key Responsibilities
IT Systems and User Support:
- Manage and maintain computer systems in the Gambella Field office.
- Ensure all systematic requirements and maintenance of IT systems are in place with regional team support.
- Maintain IT endpoints and keep track of IT assets in coordination with the logistics team.
- Administer the Local Area Network and Network Infrastructure.
- Conduct formal staff inductions and provide application skills training as required.
- Support staff in implementing and maintaining compliant software and hardware.
- Coordinate with the Country Senior IT Officer to administer the Ethiopia Service Now stack.
- Administer IT contracts in Gambella, ensuring timely payments and holding service providers accountable.
- Resolve IT-related problems for internal customers and escalate issues as appropriate.
- Follow and enforce IS strategies, policies, and standards.
- Maintain confidentiality of organizational information.
- Perform tasks flexibly, including working outside business hours when necessary.
About You
Person Specification:
Values:
- Inclusion
- Accountability
- Empowerment
- Solidarity
- Courage
- Equality
Organizational Attributes:
- Committed to equal opportunities.
- Willingness to learn and apply gender mainstreaming, women’s rights, and diversity.
- Commitment to undertake Oxfam’s safeguarding training and adhere to relevant policies.
Technical Skills, Knowledge, and Experience:
- Bachelor’s degree in Information Technology or Computer Science.
- 5 years of experience in IT support, troubleshooting, LAN/WAN administration, O365 administration, Active Directory, and cloud computing.
- Competence in developing and implementing computerized systems.
- Good written and verbal communication skills in English.
- Problem-solving initiative.
- Ability to follow Oxfam policies and procedures.
- Team building contribution.
- User-oriented approach.
- Ability to work under pressure and with minimum supervision.
- Understanding of Oxfam’s aims, values, and humanitarian principles.
Desirable:
- Experience in hardware maintenance of office equipment.
- Familiarity with the refugee context.
- Willingness to travel to field operation areas.
- Active learning and engagement with organizational systems.
- Good interpersonal skills.
How to Apply
Interested applicants should apply online through:
Application Deadline: August 1, 2024
Please upload your up-to-date CV and a Cover Letter explaining your suitability against the essential criteria in the job profile. Only shortlisted candidates will be contacted.
Required Skills:
- Database management
- Networking
- Data entry