Safaricom Ethiopia Job Vacancy Announcement

📍 Position: Operation Center Specialist

🌍 Location: Addis Ababa

🔹 About Safaricom Ethiopia

Safaricom Telecommunications Ethiopia Plc is a purpose-driven technology and communications company working towards Ethiopia’s digital transformation. Established through the Global Partnership for Ethiopia—comprising Safaricom Plc, Vodafone, Vodacom, Sumitomo Corporation, and British International Investment—we were granted a full-service telecom license in July 2021.

We aim to transform lives through innovation, digital inclusion, and next-generation connectivity.

🔸 Position Overview: Operation Center Specialist

Role Purpose:

To provide technical support, ensure operational excellence, and manage Network Operations Center (NOC) activities aligned with the business goals.

✅ Key Responsibilities:

Monitor and assure end-to-end visibility of all platforms
Supervise and manage incidents, faults, and change management processes
Deliver effective service with a customer-centric approach
Support escalation processes and assist with incident resolution
Maintain detailed logs, records, and provide reports on incidents
Review and suggest improvements to operations and support procedures
Ensure 24/7 shift operations with continuous system monitoring
Maintain SLA/KPI compliance, performance metrics, and infrastructure availability
Build automated monitoring and proactive controls
Ensure governance policies and operational controls are upheld

🎓 Qualifications and Experience:

Education:

Bachelor’s Degree in Electrical Engineering, Computer Engineering, or Information Systems (Essential)

Experience:

2 to 5 years in systems analysis and design, preferably in a complex operational environment

📥 How to Apply:

If you’re excited by the opportunity and meet the qualifications:

Visit the Safaricom Ethiopia Career Portal
Update your candidate profile
Click Apply on the relevant job post
🔗 Safaricom Ethiopia Career Portal

📅 Application Deadline: Thursday, April 24, 2025, 5:30 PM

📝 Make sure to attach your updated resume.

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