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Cooperative Bank of Oromia – External Vacancy Announcement

The Cooperative Bank of Oromia invites qualified and competent external applicants to apply for the following position.


Position: Retail Customer Relationship Manager – IFB (Interest Free Banking Process)

Position Summary:

The Retail Customer Relationship Manager is responsible for recruiting and retaining Sharia-compliant customers, building strong business relationships, and providing tailored end-to-end banking services. The role involves resource mobilization, credit assessment, loan monitoring, and risk management while ensuring compliance with Sharia principles.


Key Responsibilities:

  1. Customer Acquisition & Retention
    • Recruit new Sharia-compliant retail customers through various channels.
    • Build and maintain strong relationships with existing customers.
    • Identify and address customer needs and concerns proactively.
  2. Credit Assessment & Origination
    • Advise customers on financing options and Sharia-compliant products.
    • Conduct due diligence, including financial analysis and site visits.
    • Prepare and present comprehensive credit applications for approval.
  3. Loan Monitoring & Management
    • Monitor loan performance and address potential risks or delinquencies.
    • Develop and implement strategies for non-performing loans.
  4. Risk Management
    • Ensure compliance with relevant regulations and Sharia principles.
    • Identify and manage potential risks effectively.
  5. Resource Mobilization
    • Maximize deposits and revenue streams to support the bank’s resource mobilization efforts.

Job Requirements:

Education:

  • BA or MA/MSc Degree in Accounting and Finance, Economics, Management, Business Management, or other related fields.

Experience:

  • 6 years of relevant banking experience, including a minimum of one year in roles such as:
    • Customer Relationship Manager
    • Manager-Operation Management
    • Customer Service Manager
    • Manager-Customer Relationship Management
    • Credit Analyst
    • Manager-Service Marketing and Digital Banking

Required Competencies:

  • Familiarity with retail banking products (e.g., savings, loans, credit cards).
  • Knowledge of credit risk assessment frameworks.
  • Ability to advise and direct customers effectively.
  • Awareness of local and international banking laws (AML, KYC, FATCA).
  • Proficiency in CRM tools and core banking systems.

Workplace:

  • Interest Free Banking Process

Remuneration:

  • As per the bank’s salary and benefits structure.

How to Apply:

Interested applicants should submit their education credentials and relevant work experience via the following link:
Apply Here

  • Documents must be in PDF format and each file should not exceed 1MB.
  • Female applicants are strongly encouraged to apply.
  • Applicants must attach work experience gained within the past six months.

Language Proficiency:

  • Proven fluency in Afaan Oromo, Amharic, and English (listening, speaking, and writing).

Application Deadline:

  • January 29, 2025

Only shortlisted applicants will be contacted.

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