Position: Customer Service Manager I
Locations:
- Tercha Branch/Waka Outlet (South West Region) – Vacancy Code: DB/0348/24
- Lare Branch (Gambella Region) – Vacancy Code: DB/0349/24
Job Summary:
The Customer Service Manager will support the Branch Manager in coordinating the activities of Customer Service Officers (Maker/Checkers) and Senior Customer Service Officers (Cash/Accounts). This role ensures operational excellence to deliver high customer satisfaction and supports the Bank’s growth objectives.
Key Responsibilities:
- Supervise and guide Customer Service Officers to ensure exemplary customer service.
- Manage daily branch operations and promote high levels of customer satisfaction.
- Assist in maintaining compliance with bank policies and procedures.
- Develop and implement customer service improvements to support growth.
Qualifications:
Education:
- Bachelor’s Degree in a business-related field such as Accounting, Management, Economics, or Business Administration.
Experience:
- Minimum of 6 years of experience in banking.
Required Behavioral Competencies:
- Strong interpersonal and cross-cultural skills, with a focus on diversity and inclusion.
- Creativity, innovation, and action-oriented mindset.
- Attention to detail and quality focus.
- Professionalism and integrity.
- Excellent oral and written communication skills.
- Strong motivation and commitment to hard work, continuous improvement, and goal achievement.
- Effective customer relationship management.
- Risk awareness and understanding of risk management practices.
Required Technical Competencies:
- Basic understanding of general financial products and services.
- Experience with modern service delivery practices in medium to large banks.
- Good knowledge of banking policies, processes, and compliance standards.
- Ability to handle client inquiries, provide guidance, and resolve issues.
- Project management skills.
Required Skills:
- Analytical skills.
How to Apply:
- Application Process:
- Qualified applicants should apply via the application link provided on Dashen Bank’s recruitment portal.
- Complete all details on the application form and ensure submission.
Deadline: November 11th 2024
- Document Submission:
- Scan and upload all relevant credentials, including educational qualifications, work experience certificates, licenses, and certifications in PDF format.
- Platform:
- Login to the Ethiojobs application portal, attach your documents, and submit.
Important Note:
Only shortlisted candidates will be contacted.