About the Company:
NIGAT Corporate, formerly known as TIRET Corporate, was established as a public-owned endowment organization in 1995 G.C. As an investment institution, NIGAT contributes to the sustainable economic development of the Amhara region and the country at large. It does so by establishing profitable and competitive companies while using part of its profits to stimulate social development. With continued growth and future expansion, NIGAT offers the following opportunity:
1. User Relationship & Asset Management Officer
- Salary: As per the company scale
- Duty Station: Addis Ababa
- Division: Information System Management
- Duration: 10 consecutive working days from the date of vacancy announcement
Purpose of the Job:
To ensure the acquisition of quality and cost-effective information system solutions, maintain detailed inventory of the Corporate and BUs’ assets, and apply the gathered information in making the best decisions regarding IT-related purchases by building and maintaining good vendor/supplier relationships, assuring smooth and uninterrupted operations.
Main Duties and Responsibilities:
- Handle IT incidents reported from Corporate/BUs-wide departments/divisions in adherence to IT policies and procedures.
- Escalate unresolved IS incidents to the respective Information Systems Function.
- Identify problem trends and troubleshoot recurring issues until permanent solutions are found.
- Install and update antivirus software on networked computers.
- Request and maintain an adequate supply of parts and repair materials.
- Test and verify hardware/peripherals to ensure they meet required specifications.
- Conduct regular preventive maintenance.
- Maintain accurate IT records of discussions or correspondence with BUs.
- Act as the primary contact for IT service support-related functions for BUs.
- Participate in desktop OS installations, upgrades, and printer support.
- Configure mail clients and troubleshoot mail client-related issues.
- Support the installation and service of photocopiers and their connection to computers.
- Maintain documentation of procedures, processes, and reports related to asset and configuration management.
- Collaborate with infrastructure teams to analyze asset performance trends.
- Assist procurement staff in negotiating with vendors for cost-effective IT solutions.
- Maintain vendor performance records regarding quality, capacities, systems, and responsiveness.
- Perform additional tasks assigned by the immediate supervisor.
Skill and Educational Background:
- Education: MA/MSc or BA/BSc degree in Software Engineering, Computer Engineering, Computer Science, Information Technology, Management Information Systems, or related fields.
- Experience:
- 0 years of demonstrated experience for MA/MSc degree holders
- 2 years of demonstrated experience for BA/BSc degree holders
- Hands-on experience in IT management within a business environment is an asset.
- Skills Required:
- Communication skills
- Analytical skills
- Report writing skills
- Negotiation skills
How to Apply:
Interested applicants should submit non-returnable copies of their cover letter, CV, Educational Certificate, Job Experience, and other relevant credentials via:
- Email: nigathr2022@gmail.com
- In Person:
- Nigat Coordination Office, Wollo Sefer, Ambasel Building, 1st Floor, Office No. 108D, or
- Bahir Dar, Kebele 16, at the back of Ambasel Building, Office No. 10 (1st floor).
Contact Information:
- Nigat Corporate Human Resource Directorate
- Phone: +251582264959 / +251582263164
Important:
Please mention the title of the position you are applying for in the subject line of your email and application letter. Only shortlisted applicants will be contacted.
Application Deadline: October 11, 2024