Introduction:
Haile Hotels and Resorts Group, inspired by the legendary Ethiopian long-distance runner Major Haile Gebreselassie and his famous phrase “It is Possible!”, is a leading hospitality company revolutionizing the industry across Ethiopia and East Africa. Our mission is to become the foremost indigenous hotel chain developer and operator in East Africa.
1. Financial Controller/Finance Manager
Duties & Essential Job Functions:
- Act as the hotel’s credit manager.
- Enforce and document controls for revenues, expenses, and asset protection, ensuring customer service is maintained or improved.
- Maintain accurate financial and operating information, providing analysis and projections to management as needed.
- Conduct yearly inspections and tests to ensure departmental compliance with required procedures.
- Follow up on capital expenditures to ensure compliance with original justification and approval.
- Adhere to deadlines for month-end reporting as required by the commercial office.
- Seek legal counsel regarding hotel business practices and maintain awareness of relevant laws and regulations.
- Implement and maintain accounting practices and procedures in line with commercial policies and generally accepted accounting practices.
- Provide safekeeping for contracts, leases, and other fiscal records.
- Recommend and maintain a delegation of authority for hotel management.
- Perform related duties and special projects as assigned.
- Assist Human Resources Manager with employment contracts for new employees.
- Utilize leadership skills to maximize employee productivity and satisfaction.
- Monitor and recommend improvements for hotel service and teamwork daily.
- Select and develop strategies to improve guest service and efficiency.
- Direct and manage receiving and storeroom functions.
Skill and Educational Background:
- Minimum of a Bachelor’s degree in Finance, Business Administration, Economics, Accounting, or a related field.
- 7 years of experience, with at least 2 years in a directorial position.
- Hotel experience is mandatory.
Additional Skills & Attributes:
- Ability to coordinate people and multiple tasks.
- High integrity, confidentiality, and sound judgment in office protocols.
- Enthusiastic and principled with a welcoming and friendly personality.
- Excellent communication skills in Amharic and English (listening, reading, writing).
- Strong interpersonal skills and leadership abilities.
- Advanced level of English preferred.
- Analytical mindset with strong attention to detail.
- Ability to set priorities and problem-solve.
- Excellent communication and relationship-building skills.
- Proficient in Microsoft Excel, Word, and accounting software.
Location: Jimma
2. Front Office Manager
Major Duties and Responsibilities:
- Manage and schedule front desk staff to provide prompt, friendly, and effective service.
- Resolve guest inquiries and complaints professionally and graciously.
- Monitor and analyze front office performance metrics to identify areas for improvement.
- Develop and implement front office policies, procedures, and training programs.
- Work closely with other department managers to ensure flawless hotel operations.
- Forecast staffing needs and manage the front office budget.
- Serve as a brand ambassador, providing superior hospitality to all guests.
Skill and Educational Background:
- BA Degree in Hotel Management, Business Management, or a related field.
- 5 years of experience as a front office manager or in a similar administrative role at four-star rated hotels.
- Strong leadership, communication, and customer service skills.
- Proficient in hotel management software and point-of-sale systems.
- Ability to multitask, problem-solve, and make decisions under pressure.
- Excellent organizational and time management abilities.
Additional Skills & Attributes:
- Coaching and training skills.
- Managerial skills.
- True leadership qualities.
- Excellent communication skills in English and Amharic.
- Ability to work as a team and on a flexible schedule.
Location: Jimma
3. Administrative Chef
Skill and Educational Background:
- Culinary & De’ Cuisine Degree or Diploma in food preparation.
- Minimum of 5 years of experience in a similar role.
- Four-star hotel experience is required.
- Ability to prepare recipes, costing, and menu planning.
- Capable of organizing and providing training both on-duty and off-duty.
- Manage and control the entire kitchen hygiene and HACCP practices.
- Excellent communication skills.
- Ability to work as a team and on a flexible schedule.
- Ability to manage the team and workload under pressure.
- Eager to innovate and explore new culinary experiences.
Additional Skills & Attributes:
- Coaching and training skills.
- Strong communication ability.
- Teamwork and proactiveness.
- Detail-oriented with excellent customer service skills.
Location: Jimma
Application Process:
Candidates meeting the above qualifications are invited to submit their CV, Educational Certificates, work experience, and other credentials via email to careers@haileresorts.com.
Application Deadline: September 15, 2024
This structured format provides clear and detailed information about the job opportunities at Haile Hotels and Resorts Group.