Degree: BA Degree or Level V with COC in Management, Business Management, Business Administration, Marketing Management, Economics, Accounting & Finance, Financial Accounts Management, Business Information System, Management Information System, and Accounting.
Graduation Year: Since 2013 E.C.
Experience: Not Required (Fresh Graduates)
Responsibilities:
Provide professional and excellent customer service.
Handle customer requests, complaints, and inquiries as per the service level agreement.
Propose improvements for tools and processes.
Maintain a positive mindset, proper behavior, discipline, and punctuality.
Prepare accurate individual reports about front-line activity.
Propose actions to optimize quality and productivity.
Develop skills to foster positive relationships with all types of customers.
Ensure confidentiality of company and customer information.
Register/record each customer’s calling reasons accurately.
Skills:
Customer-oriented mindset.
Listening and communication skills.
Problem-solving skills.
Customer service skills.
Stress management, time management, and professionalism.
Team spirit and collaboration.
Product and service knowledge of Ethiotelecom.
Basic computer skills and IT applications.
Language Requirements:
Reading, writing, and speaking English and Amharic are mandatory.
Willingness to handle calls in other languages based on proficiency.
Application Instructions:
Apply online through the following web address: Ethiotelecom ERP.
Only short-listed applicants will be contacted via SMS.
All applicants are required to print the application confirmation page for successful registration.