Contact Center Advisor
Location: Addis Ababa
Skill and Educational Background:
- Degree: BA Degree or Level V with COC in Management, Business Management, Business Administration, Marketing Management, Economics, Accounting & Finance, Financial Accounts Management, Business Information System, Management Information System, and Accounting.
- Graduation Year: Since 2013 E.C.
- Experience: Not Required (Fresh Graduates)
Responsibilities:
- Provide professional and excellent customer service.
- Handle customer requests, complaints, and inquiries as per the service level agreement.
- Propose improvements for tools and processes.
- Maintain a positive mindset, proper behavior, discipline, and punctuality.
- Prepare accurate individual reports about front-line activity.
- Propose actions to optimize quality and productivity.
- Develop skills to foster positive relationships with all types of customers.
- Ensure confidentiality of company and customer information.
- Register/record each customer’s calling reasons accurately.
Skills:
- Customer-oriented mindset.
- Listening and communication skills.
- Problem-solving skills.
- Customer service skills.
- Stress management, time management, and professionalism.
- Team spirit and collaboration.
- Product and service knowledge of Ethiotelecom.
- Basic computer skills and IT applications.
Language Requirements:
- Reading, writing, and speaking English and Amharic are mandatory.
- Willingness to handle calls in other languages based on proficiency.
Application Instructions:
- Apply online through the following web address: Ethiotelecom ERP.
- Only short-listed applicants will be contacted via SMS.
- All applicants are required to print the application confirmation page for successful registration.
Work Language: Amharic, English
Deadline: August 11, 2024