Edomias International Plc, a leading Human Resource solutions provider in Ethiopia, invites qualified applicants for the position of Operations Officer at VFS Global Services Pvt. Ltd.
Position: Operations Officer
Location: Addis Ababa
Required No.: 20
Salary: 20,275.00 ETB
Purpose of the Role:
To manage end-to-end operations of the Visa Application Center (VAC), ensuring quality and cost-saving measures, compliance with set processes, and effective people management.
Responsibilities:
- Scrutinize documents and collect applications for visa processing.
- Handle customer/applicant queries via email or telephone.
- Manage cash and bank-related transactions if assigned, ensuring 100% accuracy.
- Record and maintain all application data, ensuring timely and accurate data entry.
- Manage the administration and logistics of passport delivery.
- Maintain compliance with standard operating procedures.
- Inform applicants about available added services and ensure their delivery.
- Encourage applicants to provide feedback on services and overall experience.
- Ensure the completion of processes within the mandated turnaround time.
- Assist the deputy manager/operations manager in executing WB projects.
- Promote the judicious use of natural resources.
- Adhere to the organization’s environment, health, and safety policies.
Key Responsibilities and Performance Indicators:
- Meet productivity targets as prescribed in the Team Objective Tracker.
- Achieve customer satisfaction targets and address complaints efficiently.
- Ensure timely and accurate data entry, minimizing errors.
- Adhere to reporting schedules and maintain attendance.
- Complete WB projects and attend scheduled training programs.
- Maintain error logs and track performance using productivity grids.
- Achieve targets for surveys and feedback.
Qualifications:
- Education: BA Degree in any field, preferably Marketing or Economics from a reputable university with a GPA of 2.75 and above.
- Experience: No experience required.
- Skills:
- Customer service experience.
- Basic computer skills, including MS Office and good typing speed.
- Adaptability and presence of mind to handle queries and complaints.
- Ability to innovate and enhance productivity and cost-effectiveness.
Language Requirements:
- Fluency in English is mandatory.
- Knowledge of an additional international language is advantageous.
How to Apply:
Interested and qualified applicants should send their Application Letter, CV, and other credential documents to info@jobsinethiopia.net, clearly marking the job title “Operations Officer.”
For additional information, you can contact: +251 115 57 39 87
Application Deadline: August 15, 2024
Only short-listed candidates will be contacted.