Job Opportunity at Organic Liquid Fertilizer Producing PLC

Organic Liquid Fertilizer Producing PLC, known by the trade name “Eco Green,” is seeking a qualified and competent candidate for the position of Senior Customer Service Officer. Our company, established in 2008, is renowned for producing 100% ORGANIC Liquid Fertilizer that enriches soil fertility, enhances crop productivity and quality, and significantly reduces fertilizer costs. We have received numerous national and international awards, including the Prestigious Science Innovation Award in 2007, the Climate Innovation Prize in 2009, and the Best Entrepreneurship of the Year Award in 2015 from UNDP.

Position: Senior Customer Service Officer

Location: Company Head Office, Addis Ababa

Salary: Negotiable

Reports to: Marketing and Sales Manager

Job Summary

The Senior Customer Service Officer is responsible for ensuring customer satisfaction, increasing the customer base, and providing relevant feedback to sales teams for service improvement. The role involves delivering high-quality customer service and technical support, maintaining positive customer/staff relationships, and handling all customer inquiries efficiently.

Major Duties and Responsibilities

• Ensure daily sales activities are performed properly.
• Consistently coach, coordinate, and monitor the sales team.
• Ensure sales deals are executed by the sales team as per standard delivery time.
• Work towards improving customer experience during sales and acquisition processes.
• Perform after-sale follow-up via telephone calls, emails, and customer visits.
• Coach sales staff on sales techniques, strategies, and tactics.
• Handle all customer inquiries and communicate with customers through various channels.
• Capture all customer feedback channels and deliver information about company offerings.
• Provide proactive customer outreach and resolve customer complaints and feedback.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Keep records of customer interactions, transactions, comments, and complaints.
• Ensure customer satisfaction and provide professional customer support.
• Build sustainable relationships and trust with customers’ accounts through open communication.
• Provide accurate, valid, and complete information about customers using the right methods/tools.
• Develop operating procedures for digital marketing products sold by the sales team.
• Provide digital marketing support to the sales team.
• Facilitate the digitalization of the customer journey and customer experience.
• Periodically monitor the performance of products sold to customers.
• Follow up on the company’s sales performance daily and the overall digital channel function, and generate reports.
• Other duties as assigned by management.

Qualification

• BA degree in Business Administration/Management, Economics, Marketing, or other relevant fields from a recognized college or university.
• 3+ years of related work experience.

Abilities and Skills Required

• Strong understanding of various digital marketing channels.
• In-depth knowledge of digital advertising platforms.
• Ability to work with and through people.
• Persuasive skills to effectively meet sales objectives.
• Proficiency in operating a computer and social media.
• Proven work experience in customer support.
• Ability to stay calm when customers are stressed or upset.
• Customer orientation and ability to adapt to different characteristics.
• Strong customer handling and listening skills.
• Excellent communication and persuasive speaking skills.

Required Skills

• Targeting and marketing through visual communications.
• Communication.
• Teamwork.

How to Apply

Submit your updated CV, application letter, and photocopies of all supporting documents, indicating the position you applied for in the subject line of the email, via this link.

Application Deadline: July 15, 2024

Alternatively, you can apply in person at the Organic Liquid Fertilizer Producing PLC Head Office in Addis Ababa, located around SNAP Plaza in front of Millennium Hall, CBE Meseret Defar Branch Building, 5th floor.

For further information, please contact Tel. +251 11 618 7421.