Hyatt Regency Addis Ababa combines African contemporary design with a warm and memorable experience. Located in the heart of Addis, the hotel is 15 minutes from the airport, 15 minutes to the African Union, and within walking distance to the UNECA.
Position: Guest Service Officer
Skill and Educational Background:
- B.A. degree/Diploma in Hotel & Tourism Management, Management, or related fields.
- Minimum of 1 year of experience in the field or similar positions.
- Good customer service, communication, and interpersonal skills are a must.
- Strong interpersonal and problem-solving abilities.
- Excellent written and oral communication skills in English.
Job Description:
- Meet and greet all guests and assist with registrations.
- Ensure strict control of room keys.
- Ensure the implementation of all company minimum brand standards and optional brand standards where appropriate.
- Embrace all Touches of Hyatt and the Rooms Top 20.
- Respond to Consumer Audit results and implement relevant changes.
- Prepare welcome cards and keys for arriving FIT guests.
- Maintain accurate knowledge of hotels and tourism in India.
- Report “Lost and Found” items.
- Work closely with other Front Office personnel in a supportive and flexible manner, focusing on the overall success of the hotel and guest satisfaction.
- Support and embrace the spirit of teamwork.
- Verify arrival and departure details and arrange luggage handling, transportation, and other services requested by guests.
- Understand the sequence of duties related to Royal Family visits and accord protocol as necessary.
Location:
- Addis Ababa
Application Deadline:
- July 8, 2024
How to Apply:
Interested and qualified applicants are requested to apply only through ethiojobs.net.
For any further questions or details, please reach out through the provided application platform.