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Best Western Plus Pearl Addis Vacancy Announcement

Best Western Plus Pearl Addis is inviting fresh and qualified applicants for the following position. Best Western Hotels & Resorts, headquartered in Phoenix, Arizona, is a privately held hotel brand with a global network of over 4,200 hotels in nearly 100 countries and territories. Best Western Plus Pearl Addis is located just 2 kilometers from Bole International Airport and a short walk from Bole Medhanialem Cathedral.

Position: Airport Representative

Skill and Educational Background:

Education: Graduate / Postgraduate from a recognized university/college.
Skills:
Decent communication (oral and written) and interpersonal skills. Other languages are an advantage.
Well-groomed, polite, and a creative problem solver.
Basic computer knowledge (Word, Excel).
Basic English spoken and written.
Good communication and interpersonal skills.

Duties and Responsibilities:

Handle guest arrival with pick-up requests and arrange transportation.
Assist with guest luggage as needed.
Provide hotel facilities information to guests and assist them into the car.
Inform the front office manager, night manager, or guest relations officers when VIPs are on their way to the hotel.
Be present at all scheduled flight landings and assist incoming guests with baggage clearance and directing them to transport facilities.
Stand by at the arrival terminal for every flight arrival.
Write additional instructions for guests or information about guest arrival or departure in the logbook to be transferred to the expected arrival list of each airport representative.
Escort guests to the hotel shuttle.
Report any changes in arrival and departure flights to the front office manager and chief concierge.
Provide good service and maintain close relationships with all official sectors at the airport and foster a spirit of teamwork among the hotel’s personnel.
Follow the working schedule properly.
Maintain detailed knowledge of all facilities and services offered by the hotel.
Welcome VIP and VVIP guests at the airport and arrange transportation.
Maintain a good relationship with airline personnel, immigration, and customs officers.