Best Western Plus Pearl Addis is inviting fresh and qualified applicants for the following position. Best Western Hotels & Resorts, headquartered in Phoenix, Arizona, is a privately held hotel brand with a global network of over 4,200 hotels in nearly 100 countries and territories. Best Western Plus Pearl Addis is located just 2 kilometers from Bole International Airport and a short walk from Bole Medhanialem Cathedral.
Position: Airport Representative
Skill and Educational Background:
- Education: Graduate / Postgraduate from a recognized university/college.
- Skills:
- Decent communication (oral and written) and interpersonal skills. Other languages are an advantage.
- Well-groomed, polite, and a creative problem solver.
- Basic computer knowledge (Word, Excel).
- Basic English spoken and written.
- Good communication and interpersonal skills.
Duties and Responsibilities:
- Handle guest arrival with pick-up requests and arrange transportation.
- Assist with guest luggage as needed.
- Provide hotel facilities information to guests and assist them into the car.
- Inform the front office manager, night manager, or guest relations officers when VIPs are on their way to the hotel.
- Be present at all scheduled flight landings and assist incoming guests with baggage clearance and directing them to transport facilities.
- Stand by at the arrival terminal for every flight arrival.
- Write additional instructions for guests or information about guest arrival or departure in the logbook to be transferred to the expected arrival list of each airport representative.
- Escort guests to the hotel shuttle.
- Report any changes in arrival and departure flights to the front office manager and chief concierge.
- Provide good service and maintain close relationships with all official sectors at the airport and foster a spirit of teamwork among the hotel’s personnel.
- Follow the working schedule properly.
- Maintain detailed knowledge of all facilities and services offered by the hotel.
- Welcome VIP and VVIP guests at the airport and arrange transportation.
- Maintain a good relationship with airline personnel, immigration, and customs officers.
Location: Addis Ababa
Deadline: July 23, 2024
Application Information:
How to Apply:
- Interested applicants can apply on Ethiojobs or via email: hr@bwppearladdis.com
- Phone: (251) 11-689-0005 EXN 115
Qualified candidates are encouraged to apply promptly to take advantage of this opportunity.