Company: Alfarag Trading PLC
Location: Addis Ababa, Ethiopia
Position: Female Indoor Sales Assistant
Application Deadline: June 4, 2024
Company Overview:
Alfarag Trading PLC is a family business established in 1932 in Dire Dawa, Ethiopia. The company relocated to Addis Ababa in 1965 and is currently led by CEO Ayderus Farag. Alfarag Trading PLC represents and distributes top-quality products from companies like Reckitt Benckiser, Kellogg’s, Clarks, Adidas, Mars, Groupe SEB, Samsonite, Luxottica, Safilo GROUP, Silhouette, Derigo, and Napco National to the Ethiopian market. As an importer and distributor of fast-moving consumer goods (FMCG), Alfarag Trading PLC aims to be a leading FMCG distributor in Ethiopia, serving both urban and rural customers.
Position Description:
Title: Sales Assistant
Skill and Educational Background:
- A Bachelor’s degree in any field of study with a minimum GPA of 3.0 or higher.
- Only Female Fresh graduates of 2022/23.
- Proficient in English; additional international language skills (Chinese considered advantageous).
- Exceptional interpersonal skills, confidence, and impeccable grooming standards.
- Flexibility, high motivation, and the ability to work effectively within a team.
- Professionalism, punctuality, and adherence to company policies.
Core Responsibilities:
- Customer Engagement: Uphold ALFARAG DUTY-FREE’s service excellence by warmly engaging with and assisting customers.
- Sales Targets: Stay informed about your daily sales targets and strive to meet or exceed them. Tailor product recommendations to meet customers’ needs, enhancing their shopping experience.
- Payment Processing: Efficiently process payments using the Electronic Cash Register (ECR) when necessary.
- Product Presentation: Maintain the visual appeal and organization of products according to company and brand directives. Keep the store and sub-store pristine at all times.
- Inventory Management: Regularly check product expiry dates, rotate stock as needed, and replenish sold items. Monitor stock levels and initiate stock requisitions when necessary. Manage product deliveries and ensure correct placement in storage areas.
Skills and Knowledge:
- Sales and Customer Service: Understanding of sales promotion, product demonstration, and customer service principles. Ability to assess customer needs, maintain service quality, and ensure customer satisfaction.
- Communication: Strong English communication skills, both written and spoken. Competencies in active listening, multitasking, and service orientation.
- Math and Problem-Solving: Quick and accurate basic math skills. Problem-solving aptitude and strong comprehension skills.
- Product Knowledge: Demonstrate extensive product knowledge, understanding brand stories and hero products, and effectively communicate this to meet customer needs. Strive for excellence in service execution, aiming for zero consumer complaints and a culture of surprise and delight.
Team Collaboration:
- Build strong relationships with colleagues, BAs, and Assistant supervisors to enhance team efficiency.
- Be flexible and willing to assist team members as needed.
- Participate in and contribute to training sessions and online learning modules when necessary.
- Work effectively and cooperate with team members to achieve common goals.
Administration and Housekeeping:
- Adhere to hygiene guidelines by regularly cleaning counters and displays.
- Ensure merchandise is well-presented according to company directives.
- Complete all administrative tasks accurately and on time.
Application Instructions:
Interested applicants who fulfill the above-mentioned requirements can apply through the following link: Apply Here
Notice: Applicants who applied during the first and second rounds should not reapply. Only candidates who fulfill the specified requirements will be contacted.