Dashen Bank is inviting qualified and competent individuals to apply for the following vacant positions:
1. Manager Grade I for Gobessa Branch under Adama District (DB/ Vacancy-0271/23)
- Job Summary:
The Customer Service Manager will support the Branch Manager in coordinating all activities of Customer Service Officers (Maker/Checkers) and Senior Customer Service Officer (Cash/Accounts) within the Branch. The goal is to ensure operational excellence to deliver exemplary services for high customer satisfaction levels, supporting the Bank’s growth. - Skill and educational background:
- Bachelor’s degree in a business-related field (e.g., accounting, management, economics, business administration)
- Application Form: Manager Grade I for Gobessa Branch under Adama District
2. Branch Manager Grade I for Mekelle IFB Branch (DB/ Vacancy-0277/23)
- Job Summary:
The Branch Manager will plan, organize, lead, and control the banking activities of a branch office. Responsibilities include ensuring adherence to operating procedures, rules, and codes of practices, coordinating sales/business development efforts, and leading customer service initiatives. - Skill and educational background:
- Bachelor’s degree in a business-related field (e.g., accounting, management, economics, business administration)
- Minimum of seven (7) years of relevant experience, including one (1) year in a supervisory post
- Application Form: Branch Manager Grade I for Mekelle IFB Branch
3. Branch Relationship Officer – For Mekelle IFB Branch (DB/ Vacancy-0278/23)
- Job Summary:
The Branch Relationship Officer will be responsible for achieving business growth for Retail & MSME/IFB Banking. This involves providing quality relationship management to new and existing customers at the assigned branch, sustaining customer satisfaction, and generating additional business through cross-sell opportunities. - Skill and educational background:
- Bachelor’s Degree in business administration, banking, finance, management, or related fields
- Minimum of four (4) years of successful experience in banking or customer contact role
- Application Form: Branch Relationship Officer – For Mekelle IFB Branch
3. Customer Service Officer (Maker) for Mekelle IFB Branch (DB/ Vacancy-0279/23)
- Job Summary:
The Customer Service Officer (Maker) is responsible for front office customer service support at the branch. This includes handling account maintenance, payment and collection transactions, responding to customer inquiries, and handling cash and non-cash transactions. - Skill and educational background:
- Bachelor’s Degree in a business-related field
- Fresh graduate (0 years of experience) and not more than 25 years of age
- Application Form: Customer Service Officer (Maker) for Mekelle IFB Branch
Application Instructions:
- Fill all details on the vacancy application form and submit after completing all questions.
- Scan all relevant credentials and attach them in PDF format.
- Apply through the official application portal.
OR
Interested and qualified applicants who fulfill the requirements shall apply in person at Mekelle District office in Mekelle, with a non-returnable copy of credentials along with the original documents.
Deadline: December 25, 2023
Female applicants are highly encouraged to apply.